There are so much challenges I have to ensure staff has direct support and resources to promote safe practice and good quality care

There are so much challenges I have to ensure staff has direct support and resources to promote safe practice and good quality care. As a team leader I have to know my staff capabilities and able to establish whether they are good at their job. I have to ensure they have regular appraisal and supervision from which I need to put plan of action in place and I also have to deal with any staff residents and family issues as a unit manager I have to be extremely supportive to staff so as to develop team relationship to maintain good quality care. Challenges are any issues raised by staff concerns about residents from a family member with external health professionals