Task 1: Questioning/Discussion
1.1 Explain why different communication methods are used in the business environment?
Some of the different methods of communication that are used in a business environment are:
First of all, verbal communication is used in the business environment to help pass information from one person to another. This is probably the most commonly used method of communication in a business environment. As well as that I feel like it’s one of the easiest forms of communication because most people are able to verbally communicate and find that getting a message across to someone verbally is more efficient and informative. However, if an individual is deaf then it wouldn’t be right or efficient to communicate with them verbally.
For example, in my working environment verbal communication is very important as it is the main form of communication. Whether its speaking to my fellow colleagues or to the patients, I use verbal communication to get my message across and vice versa. I find it more convenient to verbally communicate as I am face to face with the patient or colleague. Also, in my working environment I have to speak to patients and colleagues face to face and also over the phone. When speaking on the phone it is important that when you communicate verbally, you are very clear so that the person on the other side of the line is able to understand you.
Another form of communication is nonverbal, where people who are unable to verbally communicate so in order for them to do so they may use sign language to help communicate. Non-verbal communication can also be expressed through your physical features such as posture, whether you’re making eye contact, the manner of movement and even down to physiological responses. Non-verbal communication is used by everyone and you probably don’t realising that you’re doing it. Something like making eye contact when someone’s speaking to you shows the other person that you are interested in what they are saying and that you are listening to them, whereas if you didn’t make eye contact it gives off a bad vibe and that you’re not paying attention to the speaker. As well as that, eye contact can send subtle messages without even saying a word. Another thing is your posture is a form of non-verbal communication because if you have a good posture, it portrays you in a professional manner.
For example, at my place of work I’ve used nonverbal communication such as making eye contact with the patients and my colleagues when they’re speaking to me and same when I’m speaking back to them. This is important because it shows that you are listening to listen and not listening to speak. Furthermore, my body language at work matters because if my posture is not right and I am slumped on my chair, it will make the patients think that I don’t care and I’m not interested.
In addition, written communication is used in business as a method of communication. When a business is using any form of written communication, they need to make sure that the information is of a professional level and they use proper English with correct spelling and grammar. Not meeting these will make readers not take the business seriously as they are unable to produce documentation to a professional standard. Examples of written communication can be letters, reports etc.
An example of written communication that is used at my work place is the ‘Outcome Form’, which is a form filled in by clinician which states the next stage of the process for the patient. This could mean that the patient needs to come back for a follow-up appointment or they have been discharged. Another form of written communication that I use in my work place is the ‘Patient List’ which has all patient names and details about their appointment. We use this to see if we have all the patient notes for that day and if not, we have to track them and get them so it’s ready for them on the day of their appointment.
1.2 Describe the communication requirements of different audiences?
Knowing your audience before you have to communicate with them is important because you will tailor the way you communicate depending on the type of audience. For example, if you were communicating to your colleagues will differ to, if you were communicating with a customers or patients because you may use certain words with your colleagues which customers/patients won’t understand and therefore communicating like that with customers/patients won’t be effective as they may not understand.